Frequently Asked Questions

Membership & Getting Started

  • Agency Health is a membership-based primary care practice designed around a deeper relationship with your physician—and a more proactive understanding of your health. We combine comprehensive primary care, direct physician access, advanced testing, and personalized health data to help you better understand where you are today and make informed decisions about where you want your health to go.

  • Traditional primary care often focuses on addressing problems as they arise. Agency Health gives you more time with your physician, easier access to care, deeper health assessments, and an ongoing plan built around your individual goals.

    We don't just ask whether your numbers fall within a normal range. We look at the bigger picture, establish meaningful baselines, identify opportunities for improvement, and help turn your health data into action.

  • Yes. Agency Health operates using a Direct Primary Care model. Instead of billing insurance for routine primary care, members pay Agency Health directly through their membership.

    This model allows us to spend more time with each member, provide greater access to Dr. Jordan, and build care around the physician-patient relationship rather than the limitations of a traditional insurance-based model.

  • Membership includes comprehensive primary care with Dr. Jordan, direct physician access, advanced bloodwork, VO₂ max testing, body composition assessment, Functional Movement Screening, and other personalized health assessments based on your individual needs.

    Just as importantly, Dr. Jordan helps you understand what your results mean and translates that information into clear, actionable next steps.

  • Annual membership is $4,000 per year, which works out to approximately $333 per month and can be paid quarterly.

    For those who prefer greater flexibility, a monthly membership is available for $500 per month.

  • No. Your first step can be a complimentary assessment with Dr. Jordan.

    It's an opportunity to discuss your health, your goals, and what you're looking for from your primary care experience while learning more about Agency Health. From there, you can decide whether membership is right for you.

  • We start by understanding you—not just your medical history.

    You'll discuss your health, lifestyle, concerns, and goals with Dr. Jordan. From there, we'll establish meaningful baseline data through advanced bloodwork and appropriate health assessments.

    Once your results are available, Dr. Jordan brings the information together into your personalized health report, reviews it with you, and helps establish priorities and actionable next steps.

  • You don't need to be sick to benefit from better primary care.

    Agency Health is designed for people who want to understand their health before something goes wrong. Establishing meaningful baselines and looking more deeply at your health, fitness, movement, sleep, and other factors can uncover opportunities to improve how you feel and perform today while supporting your long-term health.

  • That's completely fine. Your complimentary assessment with Dr. Jordan can help you determine whether the Agency Health approach offers something you're currently missing.

    Members who choose Agency Health as their primary care practice gain a more direct relationship with Dr. Jordan along with the proactive testing, health assessments, and ongoing guidance included with membership.

  • Agency Health may be a good fit if you want more time with your physician, easier access to care, deeper insight into your health, and a proactive plan rather than simply waiting for something to go wrong.

    The best way to find out is to meet Dr. Jordan, discuss what you're looking for, and see whether our approach aligns with your goals.

  • Agency Health provides primary care for adults ages 18 and older. At this time, we do not provide pediatric care for patients under the age of 18.

Primary Care & Access

  • Yes. Agency Health is a primary care practice, and Dr. Jordan can serve as your primary care physician.

    You'll receive routine, preventive, and ongoing medical care while also benefiting from the advanced testing, personalized health assessments, and proactive approach included with your membership.

    It's the role of a primary care physician with the relationship of a long-term health partner.

  • Yes. Direct access to Dr. Jordan is one of the core benefits of Agency Health membership.

    When questions or concerns come up, you don't have to navigate the layers of communication common in traditional healthcare. Membership is designed to create a more direct relationship between you and your physician.

  • Because Agency Health intentionally maintains a limited membership, we can offer significantly greater access and scheduling flexibility than is typical in traditional primary care.

    Availability will vary, but our goal is to make getting time with your physician straightforward and convenient when you need it.

  • When an issue requires timely attention, we'll make every reasonable effort to accommodate you as quickly as possible.

    Our limited membership model gives us greater flexibility to respond to members' needs without relying on the heavily booked schedules common in traditional primary care.

  • Yes. When specialty care is appropriate, Dr. Jordan can help coordinate referrals and incorporate relevant findings and recommendations into your overall health plan.

    Your primary care physician should help connect the different pieces of your healthcare—not simply send you elsewhere and lose sight of the bigger picture.

  • Some medical needs require services outside of our practice, such as emergency care, hospitalization, specialty procedures, advanced imaging, or other services.

    When outside care is needed, Dr. Jordan can help guide you toward the appropriate next step and incorporate relevant findings into your ongoing care.

  • Yes. As your primary care physician, Dr. Jordan can prescribe medications when medically appropriate.

    Medication decisions are made based on your individual health needs, medical history, and the clinical judgment of your physician.

  • Your relationship with Agency Health doesn't disappear when you leave Maine.

    When appropriate, you can contact Dr. Jordan for guidance while traveling. Depending on your location and medical needs, certain situations may require evaluation by a local physician, urgent care center, emergency department, or other healthcare provider.

Testing & Your Health Data

  • Agency Health goes beyond the basic lab panels commonly associated with an annual physical.

    Your testing is selected based on your individual health, history, and goals and may include a broader range of biomarkers to provide a more detailed picture of your health.

    The real value isn't simply having more numbers. Dr. Jordan reviews those results in context, helps you understand what matters, and uses the information to guide appropriate next steps.

  • Finding something is only the beginning.

    Dr. Jordan will review the result in the context of your overall health and determine the appropriate next step. Depending on the finding, that could include monitoring, lifestyle changes, additional testing, treatment, or referral to a specialist.

    Our goal is to turn information into action—not simply hand you a lab report.

  • VO₂ max measures your body's ability to take in and use oxygen during exercise and provides valuable insight into cardiorespiratory fitness.

    Your results can help establish a baseline, identify opportunities for improvement, and inform a more personalized approach to cardiovascular training and long-term health.

  • A Functional Movement Screening evaluates fundamental movement patterns including the deep squat, hurdle step, inline lunge, and shoulder mobility.

    Dr. Jordan observes and scores your mobility, stability, and motor control to identify limitations or asymmetries. The results provide a useful baseline and can help inform exercise, corrective movement, and training recommendations.

  • Body composition provides a more meaningful look at your body than weight alone.

    By evaluating measures such as body fat and lean mass, we can establish a baseline, track meaningful changes over time, and better understand how your nutrition, exercise, and lifestyle strategies are affecting your body.

  • Not at all.

    VO₂ max, body composition, and movement assessments aren't just for competitive athletes. They can provide useful information whether you're training for an event, trying to improve your fitness, staying active as you age, or simply looking for a better understanding of your body.

    The goal isn't necessarily peak performance. It's understanding your current capacity and helping you improve from there.

  • Absolutely. That's one of the most important parts of the Agency Health approach.

    More testing doesn't automatically mean better healthcare. Dr. Jordan helps you understand what your results mean, identify what deserves your attention, and establish clear priorities and action items.

    You should leave with direction—not just more data.

  • Yes. Your health doesn't exist in separate categories, and we don't treat it that way.

    Nutrition, exercise, movement, recovery, sleep, stress, and other lifestyle factors can all be considered alongside your medical history and health data. Recommendations are personalized based on what's relevant to you rather than built around a generic wellness plan.

  • It depends on the test, your results, and your individual goals.

    Some assessments are useful as periodic benchmarks, while others may be repeated when Dr. Jordan wants to evaluate your response to a specific intervention or monitor a particular area of your health.

    We repeat testing when it provides useful information—not simply for the sake of collecting more data.

Insurance, Costs & Other Questions

  • Yes. Agency Health is not health insurance and is not intended to replace it.

    We recommend maintaining health insurance for expenses and services outside the practice, including hospitalizations, emergency care, specialist procedures, imaging, and other major medical needs.

    Think of your Agency Health membership as an investment in your everyday primary care relationship and proactive health—not as a replacement for protection against larger medical expenses.

  • Agency Health's membership model allows us to work directly for our patients rather than building the practice around insurance reimbursement.

    Your membership is paid directly to Agency Health. Services provided by outside organizations—including certain laboratory testing, imaging, medications, specialists, and hospital care—may still involve your health insurance.

  • Insurance provides important financial protection, but having insurance doesn't necessarily guarantee the kind of primary care experience you want.

    Agency Health is for people who value more time with their physician, direct access, deeper health information, and an ongoing proactive plan.

    You're not paying for another insurance policy. You're investing in a different relationship with your primary care physician.

  • Yes. HSA or FSA funds may be used to pay for eligible Agency Health membership expenses.

    Eligibility can vary depending on your individual plan, the services included, and your specific circumstances. We recommend confirming eligibility with your HSA/FSA administrator or tax professional before using funds for membership expenses.

  • Generally, services provided outside of Agency Health are separate from your membership.

    This can include prescription medications, imaging, specialist visits, hospital services, and certain outside laboratory or diagnostic testing. Depending on the service and your coverage, those expenses may be billed to your health insurance or paid separately.

  • Your membership covers the care and services specifically included in the Agency Health membership.

    Certain services performed by outside providers—including medications, imaging, specialty care, hospital services, and some laboratory or diagnostic testing—may carry separate costs.

    Whenever possible, we'll help you understand when a recommended service falls outside of your membership before moving forward.

  • Yes. Agency Health offers corporate membership opportunities for employers looking to provide employees with greater access to high-quality, proactive primary care.

    Corporate membership structures and pricing can be tailored based on the needs and size of the organization. Contact us to discuss options for your business.

  • Agency Health is located in Westbrook, Maine.

    Our practice provides membership-based primary care for individuals looking for a more personal, accessible, and proactive relationship with their physician.

  • It depends on the test, your results, and your individual goals.

    Some assessments are useful as periodic benchmarks, while others may be repeated when Dr. Jordan wants to evaluate your response to a specific intervention or monitor a particular area of your health.

    We repeat testing when it provides useful information—not simply for the sake of collecting more data.